Company-posted opportunity
Broadband (Coax) Technician - Residential
Review the published scope of work, locations, and requirements. Creating a technician profile is a separate step, not an application for this opportunity.
- Primary trade
- Coax
- Work type
- Contract
- Posted
About the opportunity
Overview Experienced Broadband Technicians to complete residential installation, repair, and maintenance work. This is 1099/independent contractor work for technicians who take pride in clean installs, first-time fix rates, and customer-ready professionalism. You’ll handle end-to-end service calls including troubleshooting signal issues, installing and activating customer equipment, and documenting work to standard. What you’ll do (Scope of Work) · Perform residential broadband installations, upgrades, and service changes · Troubleshoot and repair customer connectivity issues (no/slow internet, intermittent service, Wi-Fi performance, signal loss) · Install, replace, and activate customer premises equipment (CPE): modems, gateways, ONTs, routers, set-top equipment (as applicable) · Run and terminate coax and/or Ethernet as required; install wall plates, connectors, splitters, grounding/bonding to spec · Test and verify service performance using approved meters/apps (signal levels, ingress/egress, throughput, latency) · Configure and validate in-home Wi-Fi (SSID setup, pass wording, device connectivity, basic mesh/extender setup) · Educate customers on equipment placement, basic troubleshooting, and best practices (without overpromising) · Maintain clean, code-compliant workmanship (proper routing, stapling/fastening, drip loops, weatherproofing, labeling) · Follow all safety requirements and site rules; complete required checklists and documentation · Document each job accurately: work performed, materials used, test results, photos (when required), and customer sign-off · Communicate proactively with dispatch/field support on delays, access issues, or escalations Required skills & experience · Proven experience performing residential broadband installs and service calls (cable, fiber, or fixed wireless) · Strong troubleshooting ability across the full path: drop to demarc to in-home network · Working knowledge of: o RF fundamentals (for coax): signal levels, SNR/MER, ingress/egress, splitters/amplifiers o Fiber fundamentals (if applicable): basic FTTH concepts, ONT placement, light-level awareness o Home networking: Ethernet, Wi-Fi standards, basic router configuration, IP/DHCP basics · Ability to read work orders, follow install standards, and meet quality metrics · Customer-facing communication skills (calm, clear, professional) · Comfortable working in residential environments: attics, crawlspaces, ladders, tight spaces, varying weather What “good” looks like (Performance expectations) · Clean, professional installs that meet spec and pass QC · Strong first-time fix rate and low repeat-truck-rolls · Accurate documentation and on-time job updates · Professional customer experience (punctual, respectful, leaves the work area clean) · Safety-first execution every day Work availability · Ability to accept work in assigned service areas and meet scheduled appointment windows · Willingness to take a mix of installs and trouble calls
Work locations
- Buena Vista, NJ
- Newton, MA
- Millville, NJ
- Egg Harbor, NJ
- 7, Ocean City, MD
- Middletown, DE
- Philadelphia, PA
- 1, MD
- Blythe, PA
- Penn, PA
- Berkeley, NJ
- Upper, NJ
- Dover, DE
- Milford South, DE