Broadband Technician in Chester, PA 19013

About the opportunity

What you’ll do (Scope of Work) ·         Perform residential broadband installations, upgrades, and service changes ·         Troubleshoot and repair customer connectivity issues (no/slow internet, intermittent service, Wi-Fi performance, signal loss) ·         Install, replace, and activate customer premises equipment (CPE): modems, gateways, ONTs, routers, set-top equipment (as applicable) ·         Run and terminate coax and/or Ethernet as required; install wall plates, connectors, splitters, grounding/bonding to spec ·         Test and verify service performance using approved meters/apps (signal levels, ingress/egress, throughput, latency) ·         Configure and validate in-home Wi-Fi (SSID setup, passwording, device connectivity, basic mesh/extender setup) ·         Educate customers on equipment placement, basic troubleshooting, and best practices (without overpromising) ·         Maintain clean, code-compliant workmanship (proper routing, stapling/fastening, drip loops, weatherproofing, labeling) ·         Follow all safety requirements and site rules; complete required checklists and documentation ·         Document each job accurately: work performed, materials used, test results, photos (when required), and customer sign-off ·         Communicate proactively with dispatch/field support on delays, access issues, or escalations Required skills & experience ·         Proven experience performing residential broadband installs and service calls (cable, fiber, or fixed wireless) ·         Strong troubleshooting ability across the full path: drop to demarc to in-home network ·         Working knowledge of: o   RF fundamentals (for coax): signal levels, SNR/MER, ingress/egress, splitters/amplifiers o   Fiber fundamentals (if applicable): basic FTTH concepts, ONT placement, light-level awareness o   Home networking: Ethernet, Wi-Fi standards, basic router configuration, IP/DHCP basics ·         Ability to read work orders, follow install standards, and meet quality metrics ·         Customer-facing communication skills (calm, clear, professional) ·         Comfortable working in residential environments: attics, crawlspaces, ladders, tight spaces, varying weather Tools, equipment & requirements (1099) ·         Valid driver’s license and reliable vehicle ·         Smartphone capable of running required apps and capturing photos ·         Standard technician toolset appropriate to the work type (examples): o   Hand tools, drill/bits, fish tape/rods, ladder(s) o   Coax tools: compression tools, strippers, connectors, toner (as needed) o   Test equipment appropriate to the network (signal meter/DSAM or equivalent when required) ·         Ability to pass any client-required background check and/or drug screening (when required) ·         Ability to maintain required insurance and compliance documentation as a 1099 contractor (details provided during onboarding)

Hiring work locations

• Chester, PA, US