Company-posted opportunity
Broadband Technician in Swedesboro, NJ (DELCO AREA)
Review the published scope of work, locations, and requirements. Creating a technician profile is a separate step, not an application for this opportunity.
- Industry
- Telecommunications/IT
- Primary trade
- Cable
- Work type
- Contract
- Posted
About the opportunity
What you’ll do (Scope of Work) · Perform residential broadband installations, upgrades, and service changes · Troubleshoot and repair customer connectivity issues (no/slow internet, intermittent service, Wi-Fi performance, signal loss) · Install, replace, and activate customer premises equipment (CPE): modems, gateways, ONTs, routers, set-top equipment (as applicable) · Run and terminate coax and/or Ethernet as required; install wall plates, connectors, splitters, grounding/bonding to spec · Test and verify service performance using approved meters/apps (signal levels, ingress/egress, throughput, latency) · Configure and validate in-home Wi-Fi (SSID setup, passwording, device connectivity, basic mesh/extender setup) · Educate customers on equipment placement, basic troubleshooting, and best practices (without overpromising) · Maintain clean, code-compliant workmanship (proper routing, stapling/fastening, drip loops, weatherproofing, labeling) · Follow all safety requirements and site rules; complete required checklists and documentation · Document each job accurately: work performed, materials used, test results, photos (when required), and customer sign-off · Communicate proactively with dispatch/field support on delays, access issues, or escalations Required skills & experience · Proven experience performing residential broadband installs and service calls (cable, fiber, or fixed wireless) · Strong troubleshooting ability across the full path: drop to demarc to in-home network · Working knowledge of: o RF fundamentals (for coax): signal levels, SNR/MER, ingress/egress, splitters/amplifiers o Fiber fundamentals (if applicable): basic FTTH concepts, ONT placement, light-level awareness o Home networking: Ethernet, Wi-Fi standards, basic router configuration, IP/DHCP basics · Ability to read work orders, follow install standards, and meet quality metrics · Customer-facing communication skills (calm, clear, professional) · Comfortable working in residential environments: attics, crawlspaces, ladders, tight spaces, varying weather Tools, equipment & requirements (1099) · Valid driver’s license and reliable vehicle · Smartphone capable of running required apps and capturing photos · Standard technician toolset appropriate to the work type (examples): o Hand tools, drill/bits, fish tape/rods, ladder(s) o Coax tools: compression tools, strippers, connectors, toner (as needed) o Test equipment appropriate to the network (signal meter/DSAM or equivalent when required) · Ability to pass any client-required background check and/or drug screening (when required) · Ability to maintain required insurance and compliance documentation as a 1099 contractor (details provided during onboarding)
Work locations
- Swedesboro, NJ
Requirements
Experience with Broadband to the Home Installation