Company-posted opportunity
Fiber to the Home Technicain - Residential
Review the published scope of work, locations, and requirements. Creating a technician profile is a separate step, not an application for this opportunity.
- Primary trade
- Fiber to the Home
- Work type
- Contract
- Posted
About the opportunity
Work Task Description & Expectation Pre-Installation /Service Practices · Follow all company safety procedures including parking and cone placement. Log on to Job with respective handheld tool or laptop. · Greet customer, present company identification badge, confirm services requested, and obtain customer approval prior to starting work. “Not Homes” must be verified by dispatch. · Verify existing services working prior to starting any work. · Notify the customer and record all pre-existing issues found on the work order. · Verify facility assignments, install proper identification tags, clean all fiber connections, and weatherproofing, as required. Contact OSP Facilities of any assignment discrepancies. · Verify drop placement is in accordance with the National Electric Safety Code (NESC) and Company specifications. · Ensure all drops at multiport are water tight. · Record, on the work order, light levels at the LCP, Multiport, and Service Distribution Enclosure. Light level should also be recorded in the Service Distribution Enclosure via a label. · Complete the "Pole Attachment Form", as required. · Take appropriate safety precautions in the performance of all work. · Include detail of work performed on the service order notes in WFM. · Secure pedestal, underground vault or Service Distribution Enclosure. · Document and report all system performance problems or plant discrepancies adhering to Company procedures. · Clean-up work areas and restore customer and company property to original condition. · Report any work order changes to the Operations Support Center (OSC). · Close job in the Field Service Management (FSM) system. Installation /Service Practices · Arrive at the customer premises within the scheduled time frame. · Follow all company safety procedures including parking and cone placement. Log on to FSM with respective handheld tool or laptop. · Greet customer, present company identification badge, confirm services requested, and obtain customer approval prior to starting work. “Not Homes” must be verified by dispatch and door tagged. · Complete visual inspections of drop fiber, Service Distribution Enclosure, Jumper, etc. and upgrade as required. · Adhere to the Fiber Installation Standards on the routing and placement of the Service Distribution Enclosure and ONT. · Verify proper routing of fiber according to the National Electric Safety Code (NESC) and Company specifications. · Perform Fiber Home Certification or other certification (i.e. WiFi diagnostics) to Company specifications. · Record, on the work order, light levels at the ONT according to Company specifications. · Take appropriate safety precautions in the performance of all work. · Use automated activation tools, "CLIENT SPECIFIC" as required. · Test all Company services. · Provide customer education for all Company services according to Company specifications. · Include detail of work performed on the service order notes in FSM System. · Obtain customer signature confirming completion of the job, as required. · Secure pedestal, underground vault or Service Distribution Enclosure. · Document and report all system performance problems or plant discrepancies adhering to Company procedures. · Clean-up work areas and restore customer and company property to original condition. · Report any work order changes to the Operations Support Center (OSC). · Close job in the Field Service Management (FSM) system.
Work locations
- Portland, ME
- Harrington, DE
- Dale, VA
- Virginia Beach, VA
- Suffolk, VA
- St. Matthews, NC
- Ferguson, PA
- Bethlehem, PA
- Hampden, PA
- Munhall, PA
- Roaring Brook, PA
- East Providence, RI
- Pittsfield, MA
- Cornwall, CT
- Onondaga, NY
- East Greenbush, NY
- Portland, CT